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14
Nov

Albany Working with Challenging Clients

BOOKED OUT

$ Free incl. GST

$ Free incl. GST non-members

Details

Facilitator: Sexual Assault Resource Centre
Date: Wed, 14th November 2018
Start: 9:30 am
End: 12:30 pm
Website:

Venue

City of Albany Library
221 York St

Albany,

WA

6331

Australia

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This workshop will explore strategies to help understand challenging behaviours and develop skills in communication and de-escalation techniques:

  • Understanding challenging behaviour
  • Definition of escalation and some causes
  • Early warning and imminent danger signs
  • Non-verbal & verbal communication techniques;
  • Strategies of de-escalation; and,
  • Self-care for workers.

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