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Resources and Publications

This page contains a range of resources and publications to assist Emergency Relief agencies to provide efficient and effective services.  Copies of some of these publications are available for free for ER services. Please contact WACOSS on 9420 7222 for information on obtaining a copy. 

ER Online Community - DropIN

The ER sector hosts a vibrant online community on DropIN where updates, publications and resources are posted regularly and knowledge shared. DropIN hosts a detailed publications list, a version of our 2011 ER agency directory, as well as an interactive ask the sector functionality which gets the answers you need about referring clients fast!

To register for a user count and access the unique online portal visit

Giving Shape to the Emergency Relief Sector

This report is the outcome of a six-month ER scoping project that mapped emergency relief service provision across Western Australia.

Download Giving Shape to the Emergency Relief Sector

Western Australian Emergency Relief Agencies Directory

WACOSS publishes a hard copy Emergency Relief Directory of all services across WA providing material and financial assistance to people in crisis. 

To obtain a copy of the '2011 ER Directory' please contact WACOSS on 9420 7222 or email

The online ER Directory is also available within the Community Sector Directory  please click here

ER Essentials - An Advocacy Kit for Emergency Relief Services

WACOSS, with financial assistance from Alinta Energy Ltd, Horizon Power, Synergy and the Water Corporation, has produced an Advocacy Kit for Emergency Relief Services entitled ‘ER Essentials’.

‘ER Essentials’ is a valuable resource for workers undertaking minor advocacy and negotiation on behalf of clients. The kit provides information on how to assist clients with many of the common issues that bring them to ER services.

We are currently out of stock of ER Essentials and are in the process of editing and reprinting an updated version. 

ACOSS ER Handbook 2011

The ACOSS ER Handbook provides information on the quality and content of ER services, the needs and rights of clients, and the causes of poverty. It is designed as standard information from which ER services can develop their policies, programs and service delivery.

The ACOSS ER Handbook 2011 (4th Edition) can be downloaded here.

Other useful resources for Emergency Relief Services

To view the resources, simply click on the headings below: