UTILITIES Synergy Horizon Power Water Corporation Alinta Gas Kleenheat Gas Aqwest - Bunbury Water Board Busselton Water Board INTERNAL COMPLAINTS RESOLUTION Water Corporation Complaints Resolution Synergy Complaints Resolution Horizon Power Complaints Resolution EXTERNAL REGULATION AND CONSUMER PROTECTION Electricity and Gas – Energy Ombudsman Water - Department of Water Economic Regulation Authority Australian Competition and Consumer Commission (ACCC) SECTOR SUPPORT Western Australian Emergency Relief Agencies Referral Directory 2004 Financial Counsellors Resource Project Tenants Advice Service WA Community Legal Centres WACOSS Emergency Relief GOVERNMENT DEPARTMENTS Department of Water Western Australian Office of Energy Department of Health Department of Housing and Works Department of Consumer and Employment Protection Department of Premier and Cabinet - Office of Water Strategy CONSUMER ASSOCIATIONS Australian Consumers Association