Community Services COVID-19 resources

Community services play a crucial role in looking after our community.

This page provides general health advice and links to resources that community service organisations may find useful. For the latest WA Government information and advice, visit

If you suspect you may have COVID-19, call the Coronavirus Health Information Line on 1800 020 080.

We are working together with our members, other WA human service peak bodies and the WA Government to ensure you have access to the latest trusted information and resources.


WACOSS Communique #11 – 3 April 2020
WACOSS Communique #10 – 2 April 2020
WACOSS Communique #9 – 31 March 2020
WACOSS Communique #8 – 30 March 2020
WACOSS Communique #7 – 26 March 2020
WACOSS Communique #6 – 25 March 2020

WACOSS Communique #5 – 24 March 2020
WACOSS Communique #4 – 23 March 2020
WACOSS Communique #3 – 20 March 2020

WACOSS Communique #2 – 18 March 2020
WACOSS Communique #1 – 12 March 2020

Trusted information sources

Advice on health, care and safety

Advice for Aboriginal Communities 

On Monday 23 March 2020, the WA State Government provided updated new directions to help protect the health and wellbeing of people living in remote Aboriginal communities.

The Aboriginal Health Council of Western Australia (AHCWA) are providing updates on their website here.

Advice for Homelessness Services 

Shelter WA have put together a webpage to assist services who provide housing and homelessness services. Visit the page here.

Advice for the Alcohol and other Drug Sector 

The Western Australian Network of Alcohol and Other Drug Agencies (WANADA) have prepared information for the AOD sector. Read more.

Advice for the Mental Health Sector

The Western Australian Association for Mental Health has prepared information for services in the mental health sector. Read more.

Advice for the Youth Sector

The Youth Affairs Council of WA is committed to acting as a leader for the youth sector during the COVID-19 outbreak, and have links to their advocacy and resources available on their webpage here.

Financial Counselling Advice

The Financial Counsellors’ Association of WA provide resources, tools, and counselling for people experiencing financial hardship in WA, and they have prepared some  COVID-19 specific resources which can be found here.

Financial Counselling Australia have developed Preparedness for the Financial Counselling Sector resources.

Advice for Residential Care Facilities 

The Federal Government have provided guidelines for outbreaks in residential care facilities which can be found here.

Advice for Volunteers

Volunteering WA have put together information to help volunteers and volunteer involving organisations consider what steps you may need to take in light of the emergency. Visit webpage.

Advice for Neighbourhood and Community Resource Centres

Linkwest has provided resources for Neighbourhood and Community Resource Centres when planning contingencies for their staff and operations. Read more.

Centrelink Advice


Advice for Employers


Family and Domestic Violence Advice 

Stopping Family Violence work to raise awareness of family and domestic violence and to change perceptions. They have provided COVID-19 specific resources here.

Our Watch have released a statement about COVID-19 here.

Relevant Training


Fact Sheets 


Contingency Planning 

Your organisation needs to develop a plan, based on the kind of services you deliver and the way you interact with service users, other agencies and the public.

We have collated some examples generously shared by WACOSS members and they can be found in this Google Drive.

(*Please note these plans are based on the best information at the time and are being revised and updated continually as the situation evolves.)

Please get in touch if you are happy to share your contingency plan for your industry or service type. Key elements of a comprehensive plan might include:

    • Protocols for staff if they have travelled, may have been exposed or show symptoms (including shortness of breath or cough, with or without a fever);
    • HR guidance including advice on staff leave arrangements if they are directed to quarantine;
    • How to respond if a client shows symptoms (noting it could just be a cold);
    • How to deliver ongoing support to a client diagnosed with COVID-19 (when relevant and with support);
    • Contract management to ensure if you are unable or directed not to deliver some services you won’t be penalised;
    • How to scale up if necessary to provide additional services to the community if requested.

Sector Communications from the State Government

Department of Finance – Funding and Contracting Services – Bulletin 20 March 2020
Department of Communities email to Community Services Sector – 20 March 2020
Department of Finance – Funding and Contracting Services – Bulletin 31 March 2020
Message from the Community Sector Partnership Team – 31 March 2020
Message from the Community Sector Partnership Team – 1 April 2020
Message from the Community Sector Partnership Team – 3 April 2020


The Council of Social Service Network has joined with the Australian Services Union in calling on the Federal Government and Prime Minister Scott Morrison to support the community services sector in responding to COVID-19. Download media release here. These asks were updated on 2 April 2020, and the new asks can be viewed here.

WACOSS wrote to the State Government making a number of recommendations on behalf of the sector. Download recommendations here.

Travel Alerts and Self Isolation Guidelines

There is currently an international travel ban in place – follow travel advice at at Smartraveller.

The Western Australian Government introduced strict intrastate travel rules. Read more on the MainRoads webpage.

All people who arrive in Australia, or think they may have been in close contact with a person diagnosed with Coronavirus, are required to self-isolate for 14 days. The Federal Government has prepared Isolation Guidance in this here.