COVID 19 Data Collection Survey

This can be your own email address or your organisation's contact email address.
A title that identifies the service - E.g. Homeless Accommodation - Coolabaroo Housing Service.
Please fill in this field if you have complex or multiple areas that this specific service covers
Current status of the service. You can select multiple responses.
Any service working with people who are vulnerable and would not be able to meet their own needs (activities of daily living) without support, cannot meet their basic needs of food, shelter and safety and prevent people from escalating into emergency departments falls into a “critical service”. This includes those in residential and non-residential services, food security and financial counselling. This applies to: Aboriginal people who utilise community service supports, People who are homelessness includes couch surfing, People with severe and persistent mental health and drug and alcohol issues, Women and children escaping domestic violence, Seniors, Children in out of home care, People (adults and children) with disability, Residential services for all the above, Remote Communities, People experiencing poverty.
This is to identify the primary group that the service targets and cross-reference into the Task Forces that have been set up to respond to vulnerable cohort needs.
Supplements above question for identifying complex cohort groups.
Add in specific target groups that are not identified in the predefined lists of above questions.
Current number of staff (FTE) deployed to identify changes from above question.
What is the number of frontline staff (FTE) below which the service cannot continue to operate at all? If there are critical roles required for continued operation (e.g. clinical), what is the minimum number of those needed.
Identify if demand on the service is increasing or decreasing. Use an approximate % figure to indicate any increase or decrease in demand. E.g., -10 if demand has dropped off by 10%, 20 if demand has increased by 20%. Update as and when demand changes occur.
This is to help identify emerging demands that are not being met. Update as and when demand changes occur.
Identify if additional or supplementary workforce resources are needed to maintain the service and meet demand.
The number of staff whose normal roles have stopped and could be redeployed into other service areas if required and suitably qualified?
Identify where staffing numbers would change if an alternative service model was adopted - for example, would remote delivery require more/less staff because their availability would be reduced/increased.
For accommodation providers, identify f there are any client groups that could not be isolated safely so that possible alternatives for these groups might be sourced.
What is the biggest constraint that will cause the service to reduce, pause or cease operation. E.g., Accommodation becoming unavailable/unsuitable, No PPE for frontline staff, Unable to travel to service clients, No availability of qualified staff etc.
Provide a timeframe for when the constraint identified above will start to impact unless stocks are maintained. E.g., with our current stock of PPE our service can operate for another 2 weeks.
Some indication of how many individuals might need to transition to secondary or tertiary health care if this service was to cease.
You can select multiple. Required to map funding sources for service reliability/continuity.
Helps build a timeline for contingency planning.
Helps determine source of funding.
Main telephone number to contact the service.
WAConnect (, formerly known as ERConnect, is an on-line map of the community services sector administered by WACOSS and will soon expand as WA Connect to include other non-emergency relief services. This information would be drawn from other questions in this form.