WACOSS membership is made up of a vast network of individuals and organisations who are committed to our vision to create an inclusive, just and equitable society for all Western Australians.
WACOSS’s policy submissions and advocacy work are aimed at influencing policy decision makers at both a State and Federal level to provide a voice for vulnerable Western Australians.
WACOSS events provide a unique opportunity to network with sector leaders and take part in important sector discussions that will shape the future outcomes for those we represent.
WACOSS’s policy submissions and advocacy work is aimed at influencing policy decision makers at both a State and Federal level to provide a voice for vulnerable Western Australians.
Dealing with Conflict and Difficult Situations
Conflict and difficult situations are an inevitable part of any workplace. Ensuring that they are dealt with appropriately is essential to maintaining balance, harmony and productivity within the workplace. This workshop will help you: identify common elements of difficult situations that may lead to conflict; use communication techniques to positively respond; intervene effectively; strengthen trust between parties and build morale; and manage rather than avoid conflict.
Learning outcomes & content:
- Identify the common elements of a difficult situation
- Analyse what works and what doesn’t when dealing with difficult situations
- Validate reactions to difficult situations and see how these shape outcomes
- Use listening, paraphrasing and questioning to understand the other person’s perspective
- Apply assertiveness techniques to respond to difficult situations
- Respond to criticism without becoming emotional or defensive
- Define conflict and identify your style in conflict situations
- Apply a process for resolving workplace conflicts
Who will benefit?
This course is suitable for all staff at any level.
